The Dance Costume Makers' Show
Season 1 - Episode 35 Ways To Handle Customer Objections – S1 E3
Are you nervous about customer complaints? Is it stopping you from taking your business forward?
In this episode I’m going to share some practical tips that will help your business run smoothly and keep your customer happy and coming back for more.
There are lots of reasons why a customer might not be completely satisfied.
Customers can have objections at any point in the costume making process. It might be that they object before you get started or it might be that they have an issue with the finished costume.
Depending on what the objection is, there are different ways to deal with them.
In this episode I’m going to look at 5 ways you can handle customer objections and how you can improve so it doesn’t happen again.
Tune in to discover the 5 ways you can build a better relationship with your customers.
Here’s some highlights including timestamps so you can easily find the info you are looking for.
- The customer is unhappy with the price (0:54)
- My Pricing course (and how you can become a beta tester) (03:09)
- The customer is not happy with the finished costume (08:50)
- The customer changed their mind about the colour they wanted (14:46)
- Using Docular to create legal policies for your business (18:34)
- The costume doesn’t fir the customer (23:13)
- The Consumer Contracts Act in the UK (26:33)
- The costume is damaged (30:39)
Info & links mentioned in this episode:
Some of these are affiliate links and I may earn a small commission if you purchase from them. You won’t pay any more, but you will be helping to support the podcast and keep it free for everyone. You can read more in my disclaimer here.
In the show I mentioned a meme that does the rounds among self-employed people. I didn’t quite remember the full quote and totally fudged trying to say it during the recording. So I’ve dug it out the depths of Google images and found it for you.
The original quote is “If I do a job in 30 minutes it’s because I spent 10 years learning how to do that in 30 minutes. You owe me for the years, not the minutes.”
It’s a fab quote, but I couldn’t find who it should be attributed to. If anyone knows, please do drop me a message so I can update it and credit the author.
The Pink Giraffe Pricing Course – https://www.pinkgiraffe.co.uk/pricing-course-waitlist/
Docular Legal Policies – https://docular.net
The relevant legislation in the UK for the Consumer Contracts Act 2013 can be found here – http://www.legislation.gov.uk/uksi/2013/3134/contents/made
Hopefully this episode has been useful and given you some tips on how to serve your customers better and maintain great relationships.
If you’d like to chat with other costume makers about all things costume and business related you can join my free Facebook Group ‘Grow Your Dance Costume Business’ where you can post pics, ask questions and network with other costume makers.
Enjoy your day and stay safe x
Where you can find me
Website – www.pinkgiraffe.co.uk
FB Page – www.facebook.com/PinkGiraffe
FB Group – The Pink Giraffe Sewing Business Community Group – www.pinkgiraffe.co.uk/group
Pinterest – uk.pinterest.com/PinkGiraffeUK
Instagram – www.instagram.com/pinkgiraffeuk
Twitter – twitter.com/PinkGiraffeCC
YouTube – www.pinkgiraffe.co.uk/YouTube
LinkedIn – www.linkedin.com/in/nicky-merrick-/
Big credit to the guys from Purple Music for allowing me to use their track for my intro and outro music.
Music:
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Episode 0 – Trailer
The Dance Costume Makers' Show is a podcast for costume makers looking to make an income from their talents or to take their business forward. Nicky has been a costume maker for several years and a small business owner for over a decade. The podcast will cover...
