Shipping Info

Shipping Costs to UK mainland:

Shipping

We try to ship within five working days of the order being placed. If this is not possible we will always try to email you an update if there is going to be a delay.

All delivery times are approximate since we have no control over the package once it has left us. Please note also, that delivery times are only estimates and are measured from when we ship, not from when the order is placed.

Although first class post is usually next working day, it can take longer and can be affected by the remoteness of your location. We endeavour to provide additional postage options to give our customers more control, but not all postage options are available for every product. Please see individual items for more details.

Postage and Packaging

Our post and packaging charges are kept as low as possible. We only aim to cover our expenses for posting your order, not to make money out of it.

Postage is shown on all copies of the order you print and also on the invoice which is included when your order is shipped.

NB: We reserve the right to change shipping methods for an equivalent or better service at our discretion, should the need arise.

Note Also: We do not accept orders from, or despatch orders to Post Office Box or BFPO addresses.

Customer Shipping Instructions

If we are instructed by the Customer to include on the order packaging, specific instructions for the delivery agent (such as the location of a safe place to deposit the package if no-one is available at the delivery address to accept it when it arrives), then we will endeavour to follow those instructions if possible but the Customer shall agree to hold us blameless in the event that the package subsequently fails to arrive and agrees that we shall not be liable for any loss.

Delivery

If there are any access restrictions (e.g. flats, halls of residence etc.) which may prevent the shipping agent making the delivery, the customer is solely responsible for ensuring the necessary arrangements have been made to give unimpeded access for the delivery and for the package to be signed for where appropriate.

The customer must also make us aware of any access restriction by adding a note on their order in the box provided for that purpose.

When Goods Arrive

We inspect everything before shipment and package all items carefully to ensure they don't get damaged in transit. When your goods arrive you should inspect the package for any signs of external damage and ensure that if there is any, it is reported to the carrier at the time of receipt, in writing. This can simply be done by annotating the signature sheet with the words 'Package Damaged' or similar. Failure to do this may affect your ability to subsequently claim that goods were damaged in transit as the carrier may refute the claim.

If goods are found to be damaged, you must keep all of the original packaging for inspection by us, or the carrier. Once we decide what action is required to resolve the problem we will tell you that you can dispose of the packaging.

If replacements are required, you the customer are responsible for returning the damaged items to us and we will refund your reasonable postal charges. Goods should not be sent back using Royal Mail Special Delivery which would result in unreasonably high return costs. If you are unsure please contact us first. Once the damaged items are received, replacements will be despatched or refunds given as agreed with you.

Undeliverable Packages

Occasionally the carrier or mail service is unable to deliver because there is no-one at the delivery address to accept the package. Under these circumstances the delivery service will normally leave a card to indicate the attempted delivery and may even try again the next day. After that the package gets returned to the depot and you must arrange collection yourself. If after the allowed time (normally 4 weeks with the Royal Mail, but less with carrier services) you have not collected the package, it gets returned to us.

Once this happens you can have the package re-shipped by paying the shipping charge again, or you may opt to cancel the order. If you cancel the order, there is a 30% re-stocking fee charged to cover our costs. No postal charges will be refunded. However, the balance of the returned order will be refunded within 30 days.

Non-Delivery

The customer must notify us through the online enquiry system on our website if their order has not arrived by 7 days after the expected delivery date even though orders may occasionally be delayed beyond that time by the Royal Mail or other carrier service. 

Orders From Outside the United Kingdom

As part of our fraud prevention strategy, we will only send international orders to the cardholders address.

We accept no liability for international orders once they have been despatched, so we advise international customers to use a 'trackable' shipping option which ensures their consignment is tracked through to delivery and gets signed for. There is always a proof of posting on international orders.

Orders which we are requested to ship outside the UK may be subject to import duty and or local taxation charges in the receiving country (every country has different rules). The Customer is solely responsible for ascertaining if such charges apply and is responsible for their settlement with local authorities as necessary.  We as the vendor do not accept liability for any such charges whatsoever.